This course focuses on navigating high-pressure customer interactions with confidence and professionalism. You'll learn how to identify the root cause of customer frustrations, apply active listening, and manage conversations toward constructive outcomes. By mastering these skills, you'll leave each interaction with a satisfied customer and a reinforced company reputation.
Difficult customer interactions are inevitable, but they don't have to derail your day or impact your team's success. This course equips you with strategies to not only resolve tough situations but also transform them into positive outcomes. Mastering these skills leads to stronger customer relationships, increased loyalty, and greater job satisfaction.
Unlimited Viewing Recorded Version for 6 months ( Access information will be emailed 24 hours after the completion of live webinar)